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Order Processing

Yes-We are still processing and shipping orders. There are currently no known delays with our shipping partners at this time. Thank you for supporting us during this time.

Lace products are extremely limited under current pandemic impact. Customers who purchase under pre-order will have exclusive priority to receive their items first. Once pre-order is closed, those who have not placed their orders will have to wait till next schedule.

Long length human hair and 12A and up grade hair is extremely hard to source, especially under current global pandemic impact. We are constantly sourcing the best human hair around the globe, conducting quality control. We are devoted to present the best human hair to our customers. Customers who purchase under pre-order will have exclusive priority to receive their items first. Once pre-order is closed, those who have not placed their orders will have to wait till next schedule.

Products ship within 1-3 business days from your order date. During Major Sales and Promotions, orders may take up to 7 business days for orders to process. Processing times for wigs can take up to 10 business days. Wig custom service will take extra 5 to 10 business day. During major holidays, processing times for wigs can take up 20 business days. Orders are not processed on weekends and/or major holidays. 

Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.

Please work with your hairstylist and schedule your hair appointment after the expected delivery date and time. We are not responsible for late or cancellation fees assessed by your hairstylist/hair salon.

Payment Terms

Terms of payment are always 100% upfront. We accept most major credit cards and Paypal. As soon as you place an order online, your credit card will be charged. Our website encrypts with credit card fraud protection. Any credit card fraud is not tolerated. The order placed under fraudulent activity will be cancelled right away. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Milan & Hair Desire L.L.C. reserves the right to request additional payment and shipping verification after an order is submitted.

All International orders must be paid using the PayPal check out option. International orders without PayPal Seller Protection will be automatically canceled.  Thank you for your understanding.

Reliable Products
Safe Shipping
Fast Delivery
Premium Quality
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